FAQ

After you order, you'll get a simple link to upload your ultrasound photo — or you can email it to us. A clear phone snapshot of the printout works perfectly.

Any ultrasound photo works beautifully. For the crispest result, send the clearest version you have — a flat, well-lit photo of the printout is ideal.

If we ever think a different photo would look better, we'll reach out before we make anything.

Our keepsakes are designed to hold your first scan — including the ultrasound photo orb and other heirloom pieces. Browse the shop to see everything we currently offer. We add new designs often.

Each keepsake is made by hand just for you. Most orders are crafted and shipped within a few business days, and you'll receive tracking as soon as yours is on its way.

Yes. We gently clean up and prepare every image so the little profile you love comes through crisp and clear — and each keepsake is sealed to keep it that way for years.

Absolutely. Most mamas order one for themselves and a few for grandparents — they make some of the most meaningful gifts for baby showers and first holidays.

30-Day Happiness Guarantee

Because every keepsake is personalized just for you, we take extra care to get it right. If your keepsake arrives damaged or isn't what you expected, contact us within 30 days and we'll remake it or make it right.

To start, just email us with your order number and a photo of the item. Personalized keepsakes can't be resold, so we handle every concern individually — and we always aim to leave you smiling.

Caring for Your Keepsake

Your keepsake is made to last. Keep it out of direct sunlight and extreme heat, and wipe it gently with a soft, dry cloth. Avoid harsh cleaners. With a little care, it will stay beautiful for years to come.